How to Start Your Water Service

1. Please review and/or complete the documents below, contact Vernon Public Utilities (VPU) Customer Service with any questions: 
   1. Application and Contract for Water Service
   2. Fire Sprinkler Contract
   3. Limitation of Liability
   4. Utility Rate Schedules
      
      

   Customer Service
   (323) 583-8811, ext. 202, 297, or 269
   Fax: (323) 826-1427
   CustomerService@cityofvernon.org 
   
   

2. Submit the Application, Fire Sprinkler Contract, and Limitation of Liability to Customer Service for processing.
   Customer Service will initiate a new water account for your facility or provide you with information to process your request.  
   
   
3. Contact and schedule the Building Inspector for final inspection and approval. 
   After final approval is received, all invoices are paid, and the application packet is submitted and approved, contact Customer Service for meter installation and service connection. 
    
   City Building Inspector 
   (323) 583-8811, ext. 244 
   Fax: (323) 826-1435 
   
   Customer Service 
   (323) 583-8811, ext. 202, 297, or 269 
   Fax: (323) 826-1427 
   CustomerService@cityofvernon.org    
   
   

Key Information for Residential Applicants:

• A valid Social Security Number or Federal Tax ID Number is required for the primary account holder 
• Positive ID verification is mandatory for all applicants 
• Applicants and Authorized Persons must be 18 years or older 
• Applications are processed by the VPU Customer Service Representative 
• Incomplete or invalid data may cause processing delays 
• Additional documents may be requested for processing 
• Submission doesn't guarantee service 

Service Connection:

• Monday-Thursday, 7:30 a.m. - 5:30 p.m. (excluding holidays) 
• Allow 3 business days for processing 
• Connection dates based on availability, subject to next business day