Customer Service

Customer Service

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VPU Announcement (10/20/2025): Starting November 2025, there will be a new look to the city's utility bills. While the new bill comes with an updated format and the new VPU logo, it will still contain the same important information. Please click on the link to view a sample of VPU's new bill.

The Vernon Public Utilities (VPU) Department in the City of Vernon consists of a dedicated team committed to providing essential services that contribute to the overall well-being and functionality of our vibrant community. With a strong focus on reliability, sustainability, and innovation, VPU takes pride in delivering high-quality utility services to our residents, businesses, and visitors. As stewards of these critical resources, we strive to ensure efficiency, accessibility, and environmental responsibility in all our endeavors. Thank you for the opportunity to serve you and be an integral part of the City's continued growth and success.

How Can We Help You Today?

 Additional Programs & Services

VPU’s Customer Service division provides timely and accurate billing, prompt processing of utility transactions, and delivers excellent customer service. The Customer Service division also manages the solar and net metering program, along with incentives for both electric and gas customers to meet the goals of Assembly Bill 32 (AB-32), which includes encouraging energy efficiency and greenhouse gas emissions reduction. The Customer Service division utilizes a "key accounts management" approach to address the unique needs of VPU customers. 

Please contact VPU Customer Service to receive prompt electrical, water, natural gas, and fiber services, along with following topics below: